“Co and Pace Salons is the fundamental expression of my three decades’ experience in the hairdressing industry; the objective of a rigorously educated and trained, practically skilled team able to deliver personalised, tailored looks exploring the latest techniques and trends – finally able to be realised.”
TJ: What have been some of the biggest obstacles you’ve faced in business ownership?
JP: In a successful business, you’re challenged on a daily basis with obstacles and problems to solve. At the onset, most seem like a mountain – however over time these become manageable. In the end, the outcome is always for the better.
Overall, the biggest chunks of time are allocated to nurturing both staff and clients (as each are integral to the longevity of a business.)
TJ: And triumphs?
JP: Being the Owner and Creative Director of three successful businesses has underscored both my career and life. That said, now being at the sole helm of Co and Pace Salons is my penultimate accomplishment – feeling both surreal and exhilarating.
In addition, working for one of the world’s leading product companies both internationally and nationally (Redken 5th Avenue NYC) has not only allowed me to travel the world but bring the array of skills inherently learnt back to the business – ultimately benefitting both my staff and clients.
TJ: The Co is short for Company… In your opinion, how important is creating and maintaining a respectful and welcoming team environment?
JP: Ultimately, create a respectful and welcoming team environment by treating others the way I’d like to be treated (my biggest life motto!) Also try to role model the courteous behaviours I’d like my team to show each other and myself (respect being a two-way street; both between two people and as something to be earned.)
Maintenance-wise, my aim is to build trust and loyalty with my employees by including them in important decisions.
TJ: What qualities do you typically look for when employing new staff?
JP: Eagerness, the willingness to try and openness.
TJ: As an award winning creative in your own right, how do you foster creativity among your employees? Any staff incentives or initiatives?
JP: I try to foster creativity via regular training, meetings, mentorship, instruction, logistical assistance, financial support and cultural immersion.
As I’ve individually driven development via company representation (business acumen, ethics, acting as a judge, assembling shows, preparing for awards, conversing with media outlets, supporting industry-specific institutions/comparable domains, providing time, knowledge, experience and resources for various charities/communities, plus self-regulating individual inspiration/motivation) I feel that this not only models all of the appropriate elements but at some level, rouses the yearning to aspire to ever-higher peaks of the profession.
I try to facilitate every available opportunity, from taking my staff members away to work at fashion week and on photoshoots to encouraging involvement across all educational platforms.
TJ: How do you ensure your staff are well versed/trained on all facets of hairdressing?
JP: Even though Co and Pace Salons is a brand that specialises in one skill area, I still believe fundamental training/techniques to be a key component of any apprenticeship. As such, training and instruction in every hairdressing discipline are central to the way I educate an apprentice.
TJ: What’s next for yourself and the team? Any new editorial collections on the horizon?
JP: What’s next for myself and the Co and Pace Salons’ team is to establish a brand that has all the right elements aligned for not only success, but longevity. Collection-wise… I guess you’ll just have to wait and see!
Read the interview here.